@layer theme{:root,:host{--font-sans:ui-sans-serif, system-ui, sans-serif, "Apple Color Emoji", "Segoe UI Emoji", "Segoe UI Symbol", "Noto Color Emoji";--font-mono:ui-monospace, SFMono-Regular, Menlo, Monaco, Consolas, "Liberation Mono", "Courier New", monospace;--spacing:.25rem;--default-font-family:var(--font-sans);--default-mono-font-family:var(--font-mono)}}@layer base{*,:after,:before,::backdrop{box-sizing:border-box;border:0 solid;margin:0;padding:0}::file-selector-button{box-sizing:border-box;border:0 solid;margin:0;padding:0}html,:host{-webkit-text-size-adjust:100%;tab-size:4;line-height:1.5;font-family:var(--default-font-family,ui-sans-serif, system-ui, sans-serif, "Apple Color Emoji", "Segoe UI Emoji", "Segoe UI Symbol", "Noto Color 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components;@layer utilities{.visible{visibility:visible}.start{inset-inline-start:var(--spacing)}}:root{--navy:#16324a;--navy-2:#234965;--teal:#087c78;--teal-dark:#066a67;--teal-light:#e8f6f5;--blue:#3074b5;--blue-light:#edf5fc;--amber:#b7791f;--amber-light:#fff7e6;--red:#b83a3a;--red-light:#fff0f0;--ink:#25364a;--muted:#6b7a8d;--line:#dce4eb;--surface:#fff;--canvas:#f4f7f9;--shadow:0 12px 32px #1d344614}*{box-sizing:border-box}html{background:var(--canvas)}body{color:var(--ink);background:var(--canvas);margin:0;font-family:Arial,Helvetica,sans-serif;font-size:14px}button,input,select,textarea{font:inherit}button{cursor:pointer}button:focus-visible,input:focus-visible,select:focus-visible,textarea:focus-visible,tr:focus-visible{outline-offset:2px;outline:3px solid #3074b547}.brand{color:var(--navy);letter-spacing:-.5px;align-items:center;gap:11px;font-size:21px;font-weight:800;display:flex}.brand-mark{color:#fff;background:linear-gradient(145deg, var(--navy), var(--teal));border-radius:10px 10px 10px 3px;place-items:center;width:34px;height:34px;font-size:18px;display:grid}.eyebrow{color:var(--teal);letter-spacing:1.4px;margin:0 0 10px;font-size:11px;font-weight:800}.muted{color:var(--muted)}.primary,.secondary,.note-button,.danger-outline{border:1px solid #0000;border-radius:9px;min-height:42px;padding:0 18px;font-weight:700;transition:all .18s}.primary{color:#fff;background:var(--teal);box-shadow:0 5px 14px #087c782e}.primary:hover{background:var(--teal-dark);transform:translateY(-1px)}.secondary{color:var(--navy);border-color:var(--line);background:#fff}.secondary:hover{background:#f9fbfc;border-color:#aebdca}.wide{width:100%}.link-button{color:var(--teal);background:0 0;border:0;padding:0;font-weight:700}.login-shell{background:#fff;grid-template-columns:minmax(420px,1.05fr) minmax(440px,.95fr);min-height:100vh;display:grid}.login-message{color:#fff;background:linear-gradient(145deg,#102a40 0%,#17455b 58%,#087c78 130%);flex-direction:column;justify-content:center;padding:9vw;display:flex;position:relative;overflow:hidden}.login-message:before{content:"";border:1px solid #ffffff14;border-radius:50%;width:580px;height:580px;position:absolute;bottom:-330px;left:-220px;box-shadow:0 0 0 80px #ffffff06,0 0 0 160px #ffffff05}.login-message .brand{color:#fff;position:absolute;top:52px;left:9vw}.login-message .brand-mark{color:var(--navy);background:#fff}.login-message .eyebrow{color:#68d5ce}.login-message h1{letter-spacing:-3.5px;max-width:600px;margin:0 0 22px;font-size:clamp(44px,4.7vw,72px);line-height:.98}.login-message>p:not(.eyebrow){color:#c6d7e2;max-width:500px;margin:0;font-size:18px;line-height:1.65}.login-metric{border-left:3px solid #43c7bf;flex-direction:column;gap:5px;margin-top:70px;padding-left:18px;display:flex}.login-metric span{color:#b7cad6}.login-panel{align-self:center;width:min(420px,100% - 72px);margin:auto}.login-panel h2{color:var(--navy);letter-spacing:-1.2px;margin:0 0 6px;font-size:34px}.login-panel>.muted{margin:0 0 32px}.login-panel>label{color:var(--navy);margin-top:19px;font-weight:700;display:block}.login-panel input[type=email],.login-panel input[type=password]{width:100%;height:48px;color:var(--ink);background:#fbfcfd;border:1px solid #cbd7df;border-radius:9px;margin-top:8px;padding:0 14px}.password{position:relative}.password button{color:var(--muted);background:0 0;border:0;position:absolute;top:18px;right:12px}.form-row{justify-content:space-between;align-items:center;margin:19px 0 24px;display:flex}.check{color:var(--muted);align-items:center;gap:8px;font-weight:400;display:flex}.check input{accent-color:var(--teal)}.divider{color:#95a3b0;text-transform:uppercase;letter-spacing:1px;align-items:center;gap:12px;margin:25px 0 17px;font-size:11px;display:flex}.divider:before,.divider:after{content:"";background:var(--line);flex:1;height:1px}.demo-actions{grid-template-columns:1fr 1fr;gap:10px;display:grid}.demo-actions button{text-align:left;color:var(--navy);border:1px solid var(--line);background:#fff;border-radius:9px;flex-direction:column;gap:3px;padding:13px;display:flex}.demo-actions button:hover{border-color:var(--teal);background:var(--teal-light)}.demo-actions span{font-weight:800}.demo-actions small{color:var(--muted)}.first-access{text-align:center;color:var(--muted);margin:26px 0 0}.mobile-brand{display:none}.app-shell{grid-template-columns:242px 1fr;min-height:100vh;display:grid}.sidebar{border-right:1px solid var(--line);z-index:5;background:#fff;flex-direction:column;height:100vh;padding:26px 18px 18px;display:flex;position:sticky;top:0}.sidebar .brand{padding:0 10px 30px}.sidebar nav{flex-direction:column;gap:4px;display:flex}.sidebar nav button{color:#5b6b7d;text-align:left;background:0 0;border:0;border-radius:8px;align-items:center;gap:12px;min-height:44px;padding:0 12px;font-weight:700;display:flex;position:relative}.sidebar nav button:hover{color:var(--navy);background:#f2f6f8}.sidebar nav button.active{color:var(--teal);background:var(--teal-light)}.sidebar nav button.active:before{content:"";background:var(--teal);border-radius:0 4px 4px 0;width:3px;height:28px;position:absolute;left:-18px}.sidebar nav button>span{place-items:center;width:20px;font-size:17px;display:grid}.sidebar nav b{color:#fff;background:var(--red);border-radius:20px;place-items:center;min-width:20px;height:20px;margin-left:auto;padding:0 5px;font-size:10px;display:grid}.sidebar-help{background:var(--blue-light);border-radius:10px;align-items:center;gap:10px;margin:auto 3px 14px;padding:13px;display:flex}.sidebar-help>span{color:#fff;background:var(--blue);border-radius:50%;place-items:center;width:28px;height:28px;font-weight:800;display:grid}.sidebar-help div{flex-direction:column;gap:2px;display:flex}.sidebar-help strong{color:var(--navy);font-size:12px}.sidebar-help small{color:var(--muted);font-size:10px}.profile-mini{border:0;border-top:1px solid var(--line);text-align:left;background:#fff;grid-template-columns:36px 1fr auto;align-items:center;gap:10px;padding:13px 8px 0;display:grid}.profile-mini>span:not(.avatar){flex-direction:column;min-width:0;display:flex}.profile-mini strong{color:var(--navy);text-overflow:ellipsis;white-space:nowrap;font-size:12px;overflow:hidden}.profile-mini small{color:var(--muted);font-size:10px}.avatar,.top-avatar{color:#fff;background:var(--navy-2);border-radius:50%;place-items:center;font-size:11px;font-weight:800;display:grid}.avatar{width:36px;height:36px}.avatar.customer{background:#7a5d45}.avatar.agent{background:var(--teal)}.main-shell{min-width:0}.topbar{border-bottom:1px solid var(--line);background:#fff;justify-content:space-between;align-items:center;gap:24px;min-height:86px;padding:17px 34px;display:flex}.topbar h1{color:var(--navy);letter-spacing:-.5px;margin:0;font-size:23px}.topbar 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var(--line);background:#fff;border-radius:9px;align-items:center;gap:7px;padding:0 13px;font-size:11px;font-weight:800;display:inline-flex}.logout-button:hover{color:var(--red);background:#fff8f8;border-color:#efc3c3}.content{width:min(1500px,100%);margin:auto;padding:28px 34px 55px;position:relative}.hero-card{color:#fff;background:linear-gradient(110deg, var(--navy), #23566d 62%, var(--teal));min-height:170px;box-shadow:var(--shadow);border-radius:15px;justify-content:space-between;align-items:center;padding:35px 38px;display:flex;position:relative;overflow:hidden}.hero-card:after{content:"";border:1px solid #ffffff1f;border-radius:50%;width:420px;height:420px;position:absolute;top:-170px;right:-90px;box-shadow:0 0 0 65px #ffffff08,0 0 0 125px #ffffff05}.hero-card>*{z-index:1;position:relative}.hero-card .eyebrow{color:#79d8d3}.hero-card h2{letter-spacing:-.7px;margin:0 0 9px;font-size:30px}.hero-card p{color:#c8dce5;margin:0}.hero-card .primary{color:var(--teal-dark);box-shadow:none;background:#fff}.scope-row{color:var(--muted);justify-content:flex-end;align-items:center;gap:13px;margin:22px 0 13px;font-size:12px;display:flex}.segmented{border:1px solid var(--line);background:#fff;border-radius:9px;padding:3px;display:inline-flex}.segmented button{min-height:32px;color:var(--muted);background:0 0;border:0;border-radius:6px;padding:0 13px;font-size:12px;font-weight:700}.segmented button.active{color:var(--teal);background:var(--teal-light)}.metrics-grid{gap:14px;margin-bottom:22px;display:grid}.client-metrics,.agent-metrics{grid-template-columns:repeat(4,1fr)}.metric{border:1px solid var(--line);background:#fff;border-radius:12px;align-items:center;gap:15px;min-width:0;padding:20px;display:flex}.metric-icon{border-radius:10px;place-items:center;width:42px;height:42px;display:grid}.metric-icon.blue{color:var(--blue);background:var(--blue-light)}.metric-icon.teal{color:var(--teal);background:var(--teal-light)}.metric-icon.amber{color:var(--amber);background:var(--amber-light)}.metric-icon.gray{color:#778797;background:#eef2f5}.metric-icon.red{color:var(--red);background:var(--red-light)}.metric>div:last-child{flex:1;grid-template-columns:1fr auto;gap:2px 8px;min-width:0;display:grid}.metric span{color:var(--muted);font-size:12px}.metric strong{color:var(--navy);grid-area:1/2/3;font-size:27px}.metric small{color:#8794a2;white-space:nowrap;font-size:10px}.section-card,.form-card{border:1px solid var(--line);background:#fff;border-radius:13px;margin-top:18px;padding:23px;box-shadow:0 4px 15px #1e354506}.section-heading{justify-content:space-between;align-items:center;gap:20px;margin-bottom:18px;display:flex}.section-heading h2{color:var(--navy);margin:0;font-size:17px}.section-heading p{color:var(--muted);margin:4px 0 0;font-size:11px}.section-heading .eyebrow{color:var(--amber);margin-bottom:5px}.count-pill{color:var(--amber);background:var(--amber-light);border-radius:20px;padding:5px 9px;font-size:11px;font-weight:800}.attention{border-left:3px solid var(--amber)}.attention-row{text-align:left;background:#fffaf0;border:0;border-radius:9px;grid-template-columns:38px 1fr auto 20px;align-items:center;gap:12px;width:100%;padding:14px;display:grid}.attention-row:hover{background:#fff6df}.attention-icon{color:#fff;background:var(--amber);border-radius:9px;place-items:center;width:32px;height:32px;font-weight:800;display:grid}.attention-row>span:nth-child(2){flex-direction:column;gap:4px;display:flex}.attention-row strong{color:var(--navy)}.attention-row small{color:var(--muted)}.table-wrap{width:100%;overflow-x:auto}table{border-collapse:collapse;width:100%}th{color:#708092;border-bottom:1px solid var(--line);text-align:left;text-transform:uppercase;letter-spacing:.5px;background:#f6f8fa;padding:10px 12px;font-size:10px}td{color:#526274;border-bottom:1px solid #edf1f4;padding:14px 12px;font-size:12px}tbody tr{cursor:pointer;transition:all .14s}tbody tr:hover{background:#f8fbfb}td strong{color:var(--ink)}td small{color:var(--muted);margin-top:4px;font-size:10px;display:block}.ticket-number{color:var(--teal);white-space:nowrap}.new-dot{background:var(--blue);border-radius:50%;width:7px;height:7px;margin-left:7px;display:inline-block}.badge{white-space:nowrap;border-radius:20px;align-items:center;min-height:25px;padding:0 9px;font-size:10px;font-weight:800;display:inline-flex}.badge-aberto{color:var(--blue);background:var(--blue-light)}.badge-em-andamento{color:var(--teal);background:var(--teal-light)}.badge-aguardando-cliente{color:var(--amber);background:var(--amber-light)}.badge-encerrado{color:#667787;background:#eef2f5}.badge-ativa{color:#19714c;background:#eaf8f0}.badge-protegida{color:#6d5aa5;background:#f2effb}.priority{white-space:nowrap;font-size:11px;font-weight:700}.priority-normal{color:#718090}.priority-alta{color:#c06c16}.priority-urgente{color:var(--red)}.search-popover{z-index:12;border:1px solid var(--line);background:#fff;border-radius:12px;width:min(430px,100vw - 40px);padding:8px;position:absolute;top:-20px;right:82px;box-shadow:0 20px 50px #142d3e2e}.search-title{color:var(--navy);justify-content:space-between;padding:10px;font-weight:800;display:flex}.search-popover>button:not(.search-all){text-align:left;background:#fff;border:0;border-radius:8px;justify-content:space-between;align-items:center;gap:10px;width:100%;padding:11px;display:flex}.search-popover>button:hover{background:#f5f8fa}.search-popover button span:first-child{flex-direction:column;gap:3px;display:flex}.search-popover small{color:var(--muted)}.search-all{width:100%;color:var(--teal);border:0;border-top:1px solid var(--line);background:#fff;padding:11px;font-weight:800}.page-actions{justify-content:space-between;align-items:center;gap:16px;margin-bottom:18px;display:flex}.filterbar,.agent-filters{border-bottom:1px solid var(--line);align-items:center;gap:8px;padding-bottom:18px;display:flex}.filterbar>button,.agent-filters>button,.list-meta button{color:#596a7b;border:1px solid var(--line);background:#fff;border-radius:8px;min-height:38px;padding:0 12px;font-size:11px;font-weight:700}.filter-search{border:1px solid var(--line);background:#f8fafb;border-radius:8px;flex:1;align-items:center;gap:8px;min-width:245px;height:40px;padding:0 12px;display:flex}.filter-search input{background:0 0;border:0;outline:0;width:100%}.filterbar .clear{color:var(--teal);border-color:#0000}.list-meta{color:var(--muted);justify-content:space-between;align-items:center;padding:15px 2px 10px;font-size:11px;display:flex}.pagination{color:var(--muted);justify-content:space-between;align-items:center;padding-top:18px;font-size:11px;display:flex}.pagination button{border:1px solid var(--line);background:#fff;width:34px;height:32px;margin-left:4px}.pagination button.active{color:#fff;background:var(--teal);border-color:var(--teal)}.agent-filters>select{color:#596a7b;border:1px solid var(--line);background:#fff;border-radius:8px;max-width:190px;min-height:38px;padding:0 10px;font-size:11px;font-weight:700}.agent-filters .clear{color:var(--teal);border-color:#0000}.steps{grid-template-columns:auto 1fr auto 1fr auto;align-items:center;max-width:620px;margin:8px auto 25px;display:grid}.steps>div{color:var(--muted);align-items:center;gap:8px;font-size:12px;font-weight:700;display:flex}.steps b{border:1px solid var(--line);background:#fff;border-radius:50%;place-items:center;width:28px;height:28px;display:grid}.steps .done{color:var(--teal)}.steps .done b{color:#fff;background:var(--teal);border-color:var(--teal)}.steps i{background:var(--line);height:1px;margin:0 10px}.form-card{max-width:900px;margin:auto;padding:32px}.form-section{align-items:flex-start;gap:14px;display:flex}.form-number{width:34px;height:34px;color:var(--teal);background:var(--teal-light);border-radius:8px;place-items:center;font-size:11px;font-weight:800;display:grid}.form-section h2{color:var(--navy);margin:0;font-size:18px}.form-section p{color:var(--muted);margin:5px 0 0;font-size:11px}.form-grid{grid-template-columns:1fr 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